1.   If your product is unwanted or you've changed your mind

We are happy to offer you a refund or an exchange if the product you are returning is in a fully re saleable condition i.e unopened and unused, and the return is made within 14 days. In this case you can :

·         Call our Customer Services Team on 042-37661511 to arrange a return or email them at info@frenchgalleria.pk Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.

We are unable to process your refund or exchange until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

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2.   If your product is faulty or damaged

We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either:

Call our Customer Services Team on 042-37661511 to arrange a return, refund or replacement, or email them at info@frenchgalleria.pk . Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.

We are unable to process your refund, exchange or replacement until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.


3.   If you have been sent the wrong product

We will always do our best to ensure that you receive the product you have ordered. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either:

·         Call our Customer Services Team on 042-37661511 to arrange a return, refund or replacement, or email them at info@frenchgalleria.pk . Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.

We are unable to process your refund, exchange or replacement until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

w How Refunds are Paid

When the item is returned to Customer Services: Refunds will be paid onto the same credit or debit card from which payment was taken for items returned to us or will transfer to the customer account number in case of CASH ON DELIVERY option. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

How Exchanges are Processed

When the item is returned to Customer Services: Where an exchange is required for an item different to the item originally ordered, we will refund the value of the returned items and you can then place a new order for the exchanged items. We can either do this on the telephone with you or you can place the new order on our website. Please note we will have to take your payment details again to process the exchange. You will not incur any additional delivery or gift wrap charges. The delivery and gift wrap option from your original order will apply for any exchange. Exchanges will only be processed once the item is received. 

Please note: If the product is returned, either to store or to Customer Services, in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights.