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Delivery Information

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Delivery Information

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Pakistan Standard Delivery

FREE

Delivery within 2-4 working days

Standard Delivery is available for Pakistan addresses only.

Deliveries are made by FrenchGalleria representative or through authentic Courier Services i.e TCS, Leopard, Blue ex couriers.

We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.

 

Delivery FAQs

 

Q. What happens if I haven't received my order?

A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

Q. Do you deliver to PO Box addresses?

We are unable to deliver to PO boxes or any countries outside of the Pakistan.

For assistance with delivery queries please contact our Customer Service Team.

Email: info@frenchgalleria.pk or Phone: 042-37661511

Q. How long are orders kept in store for?

A. We will keep your order in store for 7 days before we automatically refund you. If you know that you won’t be able to collect your item within 7 days then please contact the Customer Service team.

Q. Can I change my mind once my order has been confirmed?

A. Yes, please email info@frenchgalleria.pk with subject heading of “Cancellation Order” as soon as possible if you would like to cancel your order or make any amendments. Please note, we can only cancel an order in full.

 

Customer Care

Hours (10.00Am - 7.00Pm) : - +92 42-37661511

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